71. What is the reason for the call?

Đáp án đúng: D
71-73 refer to the following telephone message.

Hello, this is Katie Burke calling from Cogeco Internet Services. Mr. Clifford, the reason I'm calling is we haven't received your payment for the installation of the modem and cable. We need your payment in order to activate your service. Please contact us at 1-800-222- 4503, between 8 a.m. and 6 p.m., Monday through Saturday. Thank you. We look forward to hearing from you at your earliest convenience.
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